Dan Rock

Hi Cerulean, The box still says Hermes because it was a day before launch that we received the trademark warning, for obvious reasons we had already purchased all the packaging. The unit will not be a pre-production unit if it were pre-production it would say so on the heatsink. There have not been any hardware changes since launch.

Hi Doug, Flow rate (based on V6): 600mm³/min* Dependent on filament and filament temperautre. If you want to increase the flow rate increase the temperature.

Hi Bill, If you can contact support@e3d-online.com we can help troubleshoot your issues further.

Hi Ruben, Sorry to hear you are having issues, in order to help you out further I would need a little more context, what was the e3d upgrade? and have you moved the PINDA probe position?

Hi Rob, Can you try switching the middle two wires on the board connection side of the motor cable? Motor cable wiring

Hi Alessandro, Our products are not designed to be drop-in replacement for the anycubic printers. You can and many others have upgraded their anycubic machines with our products however you would be required to make modifications to the mount and firmware.

Hi Tie, Would it be possible to send over some images of your setup and a resistance reading of the thermistor along with the ambient temperature at the time of reading, to support@e3d-online.com?

Hi Jesse, I’m not sure what product you are referring to at the moment, in general with our HotEnds it doesn’t matter what orientation the heater block is in it’s down to users preference, however with Hemera there is a recommended orientation, please see: 02 - E3D Hemera Direct Assembly

Hi Robert, Unfortunately, we do not manufacture that printer so I am unable to provide you with that information, I would recommend contacting Solvol directly to find this out.

Hi Jimmy, I do not have any firmware instructions for your specific use case I’m afraid. What I can tell you are the steps you will need to change. (1) Thermistor type, Hemera uses a 104 GT Thermistor. (2) Temperature safety, Make sure thermal runaway is turned on and that your Min and Max values are correct, Min=5 Max=285(sometimes has to be 300 if there is a -15 LCD setting applied) (3) Home offsets, if the nozzle sits in a different position to the previous extruder then you may well need to apply home offsets to make sure the bottom left-hand corner is the zero point.

The idea behind PID tuning is to obtain stable temperature, therefore it’s important that the PID tune is done with the same setup as you would use when printing, ie the same temperature, part cooling on (if you use it) and a silicone sock on.

Ideally not, you should aim for the heatbreak to be fastened inside the heatsink.

Hi Tie,

Please contact support@e3d-online.com with some images of your setup, a resistance reading of the thermistor, and the ambient temperature at the time of thermistor reading measurement.

This guide is for VREF adjustment, you are looking at the Esteps per mm value. If you are interested in learning more about E steps per mm I would recommend watching this video https://www.youtube.com/watch?v=VIHgDiCC...

For reference with x16 microstepping, you would need this value to be 409 with Hemera as a starting value. Further calibration may also be required.

Thank you for bringing this to my attention, I have amended the calculation.

I would recommend contacting the manufacturer of the SKR mini for guidance on how to change the VREF values.

Select the relevant COM port, Board type, and the processor according to your specific printer board. Then press upload.

That depends on if you are using an original E3D temperature sensor or not. We don’t recommend the use of 3rd party temperature sensors so we cannot comment on what value your setup may be using.

It depends on your setup, either physically via the trim pot on the stepper drivers or firmware, there are a lot of different printers on the market so you will have to do a little research on the particulars of your setup.

Sorry to hear your kit was missing thermal paste, if you contact support@e3d-online.com we will arrange to have a replacement sachet sent out to you. Alternatively, if you have any CPU thermal paste lying around that would also be a suitable choice. Not using thermal paste will risk issues with heat creep.