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Original post by: Dan Rock ,

Text:

Hi Jeff,

The best place for this kind of support is to email support@e3d-online.com. The first thing to check is that the filament is able to pass through the PTFE tube without being connected to either the Extruder or the HotEnd. It is possible that the inner diameter is slightly out of tolerance can you take some measurements and send them over to support@e3d-online.com so we can sort this issue out for you.

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